Privacy Policy
Last Updated: September 25, 2025
Introduction
EmpowHER Fitness Norwich (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://empowherfitnessnorwich.co.uk/ and use our fitness services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Register for classes or memberships
- Contact us via forms or email
- Subscribe to our newsletter
- Make payments for services
This information may include:
- Name
- Email address
- Phone number
- Postal address
- Date of birth
- Emergency contact details
- Health and fitness information relevant to your training
- Payment information
Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use your personal information to:
- Provide and manage fitness services
- Process payments and bookings
- Communicate about classes, schedules, and updates
- Send promotional materials (with your consent)
- Improve our services and website
- Comply with legal obligations
- Ensure health and safety during training sessions
Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications and health data
- Contract: To provide fitness services you’ve requested
- Legitimate Interests: To improve our services and communicate essential information
- Legal Obligations: To comply with applicable laws
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information with:
- Payment processors to handle transactions
- Professional service providers (accountants, legal advisors)
- Emergency services or medical professionals if required for your safety
- Law enforcement when legally required
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure storage of physical records
- Encryption of sensitive data
- Limited access to personal information
- Regular security assessments
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Generally, we retain client records for 7 years after your last interaction with us.
Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with the
- Information Commissioner’s Office (ICO)
To exercise these rights, please contact us using the details below.
Children's Privacy
Our services are not intended for individuals under 16 years of age without parental consent. We do not knowingly collect personal information from children under 16 without parental authorisation.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated “Last Updated” date.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
EmpowHER Fitness Norwich
Unit 1,
5 Whiffler Road,
Norwich,
NR3 2A
Complaints
If you’re not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk